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  1. 2020

M Worldwide

Halifax Epsom Branch Redesign

Category:Design Strategy Of The Year


M Worldwide helped Halifax with a more personalised in-branch service to its customers. The results are proof positive that the design strategy has achieved, and surpassed, all targets: 21% decrease in traditional counter traffic 60% reduction of cash errors 28% increase in NPS 54% rise from 30% in use of IDMs Instant Activations grow by